Frequently Asked Questions.

1. Appeal Finder Subscription FAQs

  1. How many users/logins do I need to buy?
  2. How much does it cost?
  3. I need a pro-forma invoice before I can pay. How do I get one?
  4. What methods of payment do you accept?
  5. Why is my invoice not showing?
  6. Why is the system not yet letting me in?
  7. How do I cancel a subscription?
  8. My credit/ debit card has expired. How do I update the card details?
    Close
    Appeal Finder has no access to your card details as these are only held by the banking-level security systems at GoCardless, Worldpay, Elavon/Opayo or your bank depending on which method you used to make payment. We therefore can't update your card details through Appeal Finder. Your subscription will simply cease when the card payment fails.
    If your card has expired, the easiest way to avoid any interruption in your service is simply to re-subscribe to Appeal Finder, inputting your new card details. This will appear as a new 'Order' under My Account/ Orders.
  9. Where has the 'Purchase' subscription button gone?

2. Appeal Searching FAQs

  1. No results?
  2. Too many results?
  3. How do I change the date search?
  4. Where are today's appeals?
  5. Why does a single appeal reference bring up multiple appeals?
  6. Why does PINS have a different number of appeals for a given day?
  7. Duplicates of an appeal decision
  8. Missing from the appeals list
  9. How to use the appeals map
  10. Linked appeals
  11. Missing from the appeals map
  12. Appeal Planning Officer assisting an Inspector - how do I find such appeals?
  13. Finding appeals from pre-Unitary LPAs
  14. Welsh appeals

3. Website navigation FAQs

  1. Customer Privacy Notice as required by the GDPR
  2. Where do I find the latest on appeal timescales?
  3. Where do I find the number of appeals by appeal type for each LPA?
  4. Where do I find appeal performance (% allowed) by LPA?
  5. Where do I find appeal success rates (% allowed) by Inspector?
  6. Where do I find News Blogs?
  7. Where is your link to the Housing Delivery Test (HDT) results, housing delivery & the affordability index?
  8. Where are DLUHC's statistics on affordable housing waiting lists and AH delivery?
  9. What types of appeals are included on the Appeal Finder database?
  10. Why use Appeal Finder?